it support technician

Our client based in Cullen has a fantastic opportunity for an IT Support Technician to grow their team.

Please note this is an office based position and no relocation or sponsorship packages are available. Applicants will only be considered who stay within daily travel distance to Cullen in Morayshire and have the RTW in the UK.

Hours: between 28 to 35 hours per week based in the office.

Key Responsibilities:

  • Provide phone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within our ticketing system.

  • Diagnose and troubleshoot complex hardware, software, cloud, and network issues to resolution.

  • Perform in-depth analysis of system logs, event logs, and other data to identify root causes of issues and prevent future occurrences.

  • Install and Configure computer Server, Hardware and Network systems, Software applications & Email systems

  • Collaborate with vendors and third-party providers to resolve technical issues and escalate as necessary.

Essential Skills:

  • Ability to deploy and provide support to those using MS Office applications including 365, Windows Server & desktop operating systems

  • Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc.

  • Experience in email systems: POP, IMAP, Exchange, 365

  • Experience of configuring and supporting networked and local printers

  • Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats

  • Excellent diagnostic and problem-solving skills

  • Strong communication skills both written and verbal

  • Organisational and time-management skills

  • Ability to work independently and as part of a team

Advantageous but non-essential skills:

  • Understanding of VOIP telephony systems

  • Experience with Microsoft Azure cloud computing platform

  • Experience with Domains, DNS and SSL management

  • Virtualisation experience in VMWare, HyperV

  • Experience of supporting Accounting packages (Sage, QuickBooks, Xero)

  • Experience of configuring & supporting Microsoft SQL Server.

If you have the desired skills and experience, we would love to hear from you, please apply today.